Support
Write to us
One address, read by a person. There is no contact form on this page and no chat widget in the corner, and that is deliberate.
What helps us answer faster
- Which course you are on
- Your iPhone or iPad model and its iOS or iPadOS version
- What you did, what you expected, and what happened instead
- For a question about content: the lesson and the question, so we can check it against its source
Please do not send us
A password of any kind, a payment card number, or a screenshot of one. We never need any of them and we will never ask for them.
You also do not need to tell us about a medical condition or a disability to get help. If it is relevant to your question you can mention it, but keep it brief: a support mailbox is not a good place for health details and we will not ask you for more.
Why there is no form
A form creates a second place your message lives and a second thing that can lose it. An email lands in one inbox, you keep a copy in your sent folder, and you can reply to the same thread later. The address is the support system.
What happens to what you write is described in the Privacy notice, including one thing most companies leave out: a support conversation is filed under your email address, and this version of Camito has no account for it to be attached to, so deleting the app does not delete an email you sent us. Ask us and we will delete it.
Cannot get back in?
Try the recovery steps first. They solve most of it without waiting for us.
Want to cancel?
You do that in the App Store, which billed you, and you do not need our permission or our help.