Recovery
You paid and you cannot get in
This is almost always one of three situations. Start at the top and stop when it works.
1. Same phone, or a new phone, same Apple Account
Open Camito and, on the subscription screen, choose Restore purchase. Make sure the phone is signed in to the same Apple Account that paid. This is the one that fixes most cases, including a reinstall and a new phone.
If restoring finds nothing, Camito will say so rather than sit there: a restore either completes or tells you why it did not.
2. Your subscription came back and your progress did not
This is the one case where something really is lost, and it is worth saying plainly rather than burying. This version of Camito has no account, so your lessons and scores are written on the phone you studied on and nowhere else. Restore brings your subscription to a new phone, or back after you delete the app and install it again, because Apple keeps the record of the purchase. Your scores and your finished lessons do not come with it, because nothing outside that phone ever knew them.
If the old phone still has Camito on it, your progress is still there. There is no way for us to move it, and nobody here can see it.
3. The subscription is on a different Apple Account
If a parent paid on their own Apple Account, the subscription lives there, and Restore finds it on a phone whose App Store is signed in to that Apple Account.
We cannot move a subscription from one Apple Account to another. Apple owns that billing relationship, not us, and we have no way to look you up in it. What we can do is help you work out which account paid.
Still stuck
Write to [email protected] and tell us what you tried, what Camito said when you tried it, and roughly when you subscribed. Do not send us a receipt with a card number on it. We do not need it and we do not want it.